Australia Post is ditching handwritten cards in favour of a new digital prompt to alert customers when they miss delivery of their packages — but has promised the physical notes will remain for people who prefer them.
Tech-savvy Australians with the AusPost app will be tipped off with push notifications telling them the time of the attempted delivery they missed and when and where they can collect their items.
It is a move the postal service claims will reduce huge amounts of paper waste and offers customers “increased convenience, reliability and the flexibility to plan their parcel pick up”.
Physical cards won’t be removed completely — people who don’t use the app will continue receiving them. It is understood there are no plans at this stage to phase them out entirely.
“Australia Post is launching new digital push notifications for customers who have the AusPost app when their postie isn’t able to deliver parcels,” a spokesperson said.
“This means My Post customers will no longer receive physical parcel notification cards.
“Customers who don’t have a My Post account will continue to receive paper cards as usual.”
The change, which is being rolled out nationally, follows a successful trial in Victoria and a pilot program in WA.
Victorian business owners were alerted to the new system mid-year and Australia Post hinted at a wider rollout when responding to a disgruntled customer on social media.
“The postie left a missed delivery card. That’s great. But I can’t read their handwriting so don’t know when it’ll be ready to collect. That’s not so great,” the customer wrote.
Australia Post’s social media team replied: “We hear you. That’s one of the reasons we’re shifting to digital missed delivery cards on the AusPost app, so you’ll have more accurate and legible information.”
One person pondering the change on social media said they would like posties to follow the likes of Uber Eats and take a picture of your front door “to show they at least walked up to the damn thing”.
Delivery drivers and contractors do take snaps during their rounds and the photos are kept by Australia Post in case of a customer complaint.
“I had one where I lodged a complaint for not receiving my package even though it was marked as being left on my front verandah,” one customer said, recounting their delivery nightmare.
“They sent me the photo the contractor had sent, to which I replied ‘That is not my front door’.
“Never did work out where it had been left but Nespresso replaced my coffee free of charge.”
Australia Post has also promoted its app as a place to track parcels, learn when their items are set to be delivered, redirect goods and find nearby post offices.